Good Services: How to Design Services that Work

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Details e-book Good Services

🗸 Author(s): Louise Downe
🗸 Title: Good Services: How to Design Services that Work
🗸 Rating : 4.6 from 5 stars (481 reviews)
🗸 Languange: English
🗸 Format ebook: PDF, EPUB, Kindle, Audio, HTML and MOBI
🗸 Supported Devices: Android, iOS, PC and Amazon Kindle

Readers' opinions about Good Services by Louise Downe

Trisa Ali
Discover the secrets of successful entrepreneurship with this insightful guide to starting and growing a business. Packed with practical advice and real-world examples, the author shares invaluable wisdom gleaned from years of experience in the business world. Whether you're a seasoned entrepreneur or just starting out, this book is a valuable resource for anyone looking to build a successful venture.

Georgina Clark
Dive into a gripping thriller that takes readers on a pulse-pounding journey through the criminal underworld. Set in a gritty urban landscape, the story follows a determined detective as he races against time to catch a ruthless serial killer. With its twisty plot and nail-biting suspense, this book is guaranteed to keep readers on the edge of their seats.

Harlee Charles
This gripping true crime narrative offers a chilling glimpse into the minds of some of history's most notorious criminals. From cold-blooded killers to master con artists, each chapter delves into the twisted motives and methods of these infamous individuals. With its riveting storytelling and meticulous research, this book is a must-read for armchair detectives and true crime enthusiasts alike.

Related ebooks of Good Services

Bound: 15 beautiful bookbinding projects

In this accessible collection of creative projects, Rachel Hazell shares exciting paper crafting techniques to develop your bookbinding skills. After explaining the tools and materials needed, Rachel takes you through each project with step-by-step instructions.Different techniques for cutting and folding are demonstrated, and, once you are happy with the various techniques, you will then begin to bind your own books with stitches such as ladder, dash and chain. Projects include The Slit Book, A Concertina…

Mirror Image

When a TV reporter is injured in a Dallas-bound jet crash, she enters a world of mistaken identity and political intrigue in this action-packed romantic suspense novel -- a Globe and Mail bestseller! The crash of a Dallas-bound jet isn't just a tragedy for TV reporter Avery Daniels; it's an act of fate that hands her a golden opportunity to further her career. But it also makes her the crucial player in a drama of…

The Beatles Recording Reference Manual: Volume 1: My Bonn...

Completely updated (2021). Nominated for the 2018 Association for Recorded Sound Collections (ARSC) Awards for Excellence in Historical Recorded Sound Research.The first book of the series, "The Beatles Recording Reference Manual: Volume 1: My Bonnie through Beatles For Sale (1961-1964)" tracks the evolution of the band from their earliest recordings and initial hits, through "Please Please Me", "With The Beatles", "A Hard Day's Night", and "Beatles For Sale". From the first take to the final…

Black Moon (Zodiac)

"This is spectacular sci-fi." —BooklistOne final secret stands between Rho and the enemy. But will the devastating truth destroy her first?Rho, the courageous visionary from House Cancer, lost nearly everything when she exposed and fought against the Marad, a mysterious terrorist group bent on destroying balance in the Zodiac Galaxy. Now the Marad has disappeared without a trace, and an uneasy peace has been declared. But Rho is suspicious. She believes the Master is still out…